This page is for MWRD Tenants.

Service Policy

We strive to complete all routine service requests within 72 hours. Unfortunately, some non-routine requests may take more than 72 hours due to the need for sub-contractor or supplier involvement. Non-routine requests are not eligible for any rent credit.

Examples of routine requests include the following:

Kitchen appliance repairs
Heating and air conditioning
System repairs
Plumbing repairs
Door lock repairs

Examples of non-routine requests include, but are not limited to the following:

Paint repairs
Insulation repairs
Wall covering repairs
Repairs requiring non-stock parts/supplies
Floor covering repairs

Please fill out the work order request form and we will respond to your needs quickly and efficiently. If you have any questions or concerns regarding your work order, please don’t hesitate to contact us through the means below.


Park trail